FloQast Status

All Systems Operational

FloQast Application Accessibility Operational

Page Load Operational

FloQast Products Operational

Checklist Operational

Reconciliations Operational

Flux Analysis Operational

AutoRec Matching Operational

AutoRec Amortization Operational

ReMind Operational

Dashboard Operational

Analytics Operational

Folders & Replication Operational

Review Notes Operational

Admin Settings Operational

Notifications: Email, Slack, Teams Operational

Integrations Operational

FloQast Connect: SFTP Server Operational

Netsuite API Operational

Intacct API Operational

QBO API Operational

Business Central API Operational

OneDrive API Operational

Google Drive API Operational

Box API Operational

Dropbox API Operational

Egnyte API Operational

Workiva API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 5, 2024

No incidents reported today.

Oct 4, 2024

Errors uploading files for Google Drive customers

Resolved - Contacts at Google have indicated that Google released a new fix to prevent further errors with uploading files via the Google Drive API. Our overnight monitoring has shown no further errors. We will continue to closely monitor logs across all customer regions since these errors were previously intermittent, but we are optimistic that customers should no longer experience errors uploading files after Google's latest update.
Oct 4, 07:50 PDT

Update - Google has acknowledged multiple reoccurrences of the API outage that blocks file uploads, and has reiterated that this is being treated with highest priority internally at Google. However, a timeline for a full restoration has not been offered yet, and customers across multiple regions continue to see intermittent errors when uploading files via the Google API.
Oct 3, 08:48 PDT

Identified - Google has acknowledged a recurrence of the 429 errors that are preventing some Google Drive (MyDrive and Shared Drive) customers from uploading files via the API. FloQast engineering remains in close contact with Google Cloud Support, and further updates will be posted as we learn them from Google.
Oct 2, 06:28 PDT

TB processing errors via SFTP

Resolved - A subsequent release around 10:30 am EDT on October 4th has restored full functionality. All TB files should be processed as expected at this time.
Oct 4, 07:30 PDT

Investigating - Customers utilizing SFTP for automated delivery of Trial Balance files may have observed processing errors beginning around 7:30pm EDT on October 3rd. Our engineering team identified an issue with an internal API that is used to upload files as part of the automated TB delivery process.
Oct 3, 16:30 PDT

Oct 3, 2024

Oct 2, 2024

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Folders tab returning "Failed to Load UI" error

Resolved - The issue preventing the Folders tab from loading has been resolved! At this time, the folders tab should be loading for all users across all databases. If any further issues are observed, please don't hesitate to reach out to support@floqast.com for further assistance.
Sep 27, 10:27 PDT

Identified - The "Folders" tab in FloQast is currently returning a "Failed to Load UI" error message for users. Engineering has identified the cause of the error and is actively working to restore page visibility. In the meantime, all data can be accessed via the respective Checklist, Reconciliations, and Review Notes tabs.
Sep 27, 10:21 PDT

Errors uploading files for Google Drive customers

Resolved - This incident has been resolved.
Sep 27, 10:18 PDT

Monitoring - Logging indicates that errors uploading files were resolved at 8:54 pm EST yesterday (26 Sep), and error levels have remained at zero overnight. Further tests internally and alongside customers confirm that file upload functionality is working once again for Google Drive customers!

The FloQast engineering team remains in contact with Google Cloud Support to identify the root cause of the service issue with the Google Drive API, which appears to have impacted several integration partners such as FloQast.
Sep 27, 06:12 PDT

Investigating - We are currently investigating an issue with uploading files for customers using Google Drive as their Cloud Storage Provider. Users are currently experiencing errors uploading files via the app, and automated uploads of Trial Balance files sent via FloQast Connect and/or the TB API may also be rejected. Our engineering team is in contact with Google Cloud Support for ongoing investigation.
Sep 26, 16:56 PDT

Sep 26, 2024

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.