Resolved -
This incident has been resolved.
Feb 20, 12:30 PST
Monitoring -
A fix for this issue has been implemented, preventing additional erroneous duplicate tasks from being created. Work is ongoing to correct the tasks that have already been created.
Feb 20, 11:30 PST
Identified -
The issue has been identified and a fix is being implemented.
Feb 20, 11:04 PST
Investigating -
We have identified an issue where Checklist items are erroneously assigned a new Template ID when imported via the Single-Entity or All-Entities template. When an impacted template is applied via the Admin Settings > Checklist page, the updated Template ID causes a brand-new version of the checklist item to be created in the relevant periods. For items that have been fully signed off in those periods, absolutely no sign-off data is lost on the original item, but it will appear that the item has "duplicated" since this net-new version has also been added.
Feb 20, 07:54 PST