Resolved -
This incident has been resolved.
Dec 10, 14:29 PST
Monitoring -
The fix for this issue has been released, and we have confirmed AI Transaction Matching is fully functional. A Root Cause Analysis will be posted here when available.
Dec 10, 14:29 PST
Identified -
We believe we have identified the cause of these errors in AI Transaction Matching, and are currently working on a fix.
Dec 10, 14:15 PST
Investigating -
We are investigating reports of errors in AI Transaction Matching for customers on our US Database. Errors are being seen when generating new Rules in Matching and when searching for specific transactions.
Dec 10, 13:48 PST