A fix for this issue has been implemented, preventing additional erroneous duplicate tasks from being created. Work is ongoing to correct the tasks that have already been created.
Posted Feb 20, 2026 - 11:30 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 20, 2026 - 11:04 PST
Investigating
We have identified an issue where Checklist items are erroneously assigned a new Template ID when imported via the Single-Entity or All-Entities template. When an impacted template is applied via the Admin Settings > Checklist page, the updated Template ID causes a brand-new version of the checklist item to be created in the relevant periods. For items that have been fully signed off in those periods, absolutely no sign-off data is lost on the original item, but it will appear that the item has "duplicated" since this net-new version has also been added.
Posted Feb 20, 2026 - 07:54 PST
This incident affected: EMEA (Optimize the Close - EMEA), APAC (Optimize the Close - APAC), and US (Optimize the Close - US).