Summary: On May 5, 2026, customers navigating between tabs on the Single Workflow Dashboard encountered an error modal displaying "Something Went Wrong." While the underlying dashboard data continued to load normally in the background, the error modal obscured the experience for customers using that view.
Root Cause: A recent update to the dashboard introduced a timing conflict in how the system managed temporary data storage during tab navigation. When customers switched between tabs, the system was clearing an internal data cache before a background process had finished using it, which triggered an error. The issue was most pronounced for customers on slower network connections, where the timing gap was more likely to occur.
Immediate Resolution: The update that introduced the timing conflict was reverted, restoring the proper sequence of operations.
Follow-up Actions: Test coverage is being expanded to test rapid navigation scenarios on the Single Workflow Dashboard to catch this class of issue before it reaches production. The underlying dashboard improvement that was reverted will be re-implemented with a safer approach before being reintroduced.