ReMind messages were not delivered as scheduled between the hours of 11:30 am and 12:30 pm on Friday, December 29th. Affected clients will see that their ReMind request(s) did not execute on 12/29 and are instead sitting in the “scheduled” state. The underlying issue has been reverted, and we are currently investigating remediation steps to re-queue any messages not originally delivered on the 29th.
As of January 5th, all affected ReMind requests have been re-queued and delivered. Please note that the original due date as calculated on 12/29 will be referenced if included within the body of the text. Subsequent follow-up messages (per each request's 'Follow-Up Message Date' and 'Message Mode') will be delivered as-scheduled from this point forward.