Errors in AI Transaction Matching

Incident Report for FloQast

Resolved

This incident has been resolved.
Posted Dec 10, 2025 - 14:29 PST

Monitoring

The fix for this issue has been released, and we have confirmed AI Transaction Matching is fully functional. A Root Cause Analysis will be posted here when available.
Posted Dec 10, 2025 - 14:29 PST

Identified

We believe we have identified the cause of these errors in AI Transaction Matching, and are currently working on a fix.
Posted Dec 10, 2025 - 14:15 PST

Investigating

We are investigating reports of errors in AI Transaction Matching for customers on our US Database. Errors are being seen when generating new Rules in Matching and when searching for specific transactions.
Posted Dec 10, 2025 - 13:48 PST
This incident affected: US (Automate the Close - US).
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